Error has occurred creating your Public Cloud project

Hi community,

I've opened a ticket a week ago reporting this error message, but I did not received yet a solution; the error happens when I trying to create a Public Cloud. Have you got any similar issue ?(I'm a new customer)

below the error message:

The following errors have occurred

An error has occurred creating your Public Cloud project. Please try again.
Based on an analysis of your order and account data, we believe that these do not meet all the necessary guarantees in terms of transaction security. To process your order, pay for it and execute the contract, please renew your purchase using another payment method. You can also contact one of our advisors via the help section of your account, to provide us with the information needed to complete the transaction. If not, this will not be taken into account.

thank you