How to get my IP server and pass

Hello,
I have faced with one problem I could not get my IP server and pass for it.
I filled the all required information out, made payment as requested , made all step by step as been advised.
Now I need to get my IPserver and pass to start and got the answer that
_**Thank you for contacting OVH US regarding getting your IP settings. It would be my pleasure to assist you.**_

_**I see that you are are asking about your IP settings, first can you please tell me what Data Center you do you have services in? If your services are located in Vint hill or Hillsboro can you please give me your customer ID, full name, Adress and email address? **_

_**If your servers are located in any Data Centers outside of the US. To get the assistance with your account today, I would recommend contacting OVH World at 1-855-684-5463. Another option will be to submit a ticket by selecting Web Control Panel and logging into your manager through ovh.com/world.**_

_**Our OVH World team has full access to your account information and can better assist you with any questions or concerns that you have.**_////
I had a chat with assistance center in ovh cloud and got answer that i have to contact to ovh world team
when i was trying to open and incidents in https://www.ovh.com/world/support/contact-us/ ...it shows that i have to log in an email and pass ... but after enetering of the email and pass I got an ERROR ... means i am not able to contact to ovh world team
What shall I do else...