Hubic - Existing customer switching from monthly subscription to annual after signup cl

I have just gone to switch from monthly billing to annual billing after successfully testing your service for a few months to find that you have suspended all new signups! Which is where I get led to when I try to change my billing.

Whilst I appreciate your decision and the fact you are intending to keep the service going I would still like to switch my billing if possible.

Can you let m know if this would still be an option?