Increase resource quota

Hi, my company want to start with the OVHCloud to migrate some workload from aws.
Currently I am trying to find out which flavor can fullfit our requirenment, but I can not continue, because I achived the quota limit for my project after creating one VM. I had ceated a ticket by support to increase my quota since 5 days, but there is no reaction from support about it.

The question is, was it the right way to ask the support to increase my quota or I have to go another way.

I will really appreciate if you can help me about it, because we have big time pressure to make the disition for cloud provider.

Best Regards
Mohammad Yaghini