Kimsufi KS4 not delivered after 11 days

Hello to all,

I don't know how to solve the current situation anymore. I placed an order for a KS-4 on 8/11, today is 19/11 and still no sign.

The identity verification is still in progress, and despite regular open tickets and promises that the order would be fulfilled quickly, I see no progress.

I've been an OVH customer since 2013... and this situation tends to make me think that OVH is clearly not the company I knew in the past.

Has anyone ever experienced such long delivery times?

Have you found a way to contact Kimsufi in a more efficient way than these useless tickets?

Thanks in advance,