LBIP LE SSL certificates - not working feature

Hello.

https://clip2net.com/clip/m437376/34f05-clip-8kb.jpg?nocache=1
https://clip2net.com/clip/m437376/597c9-clip-26kb.png?nocache=1
https://clip2net.com/clip/m437376/7ea56-clip-22kb.png?nocache=1

Dear OVH support, could you please explain me:

1. Where is completion of my request?
2. Why it's blocked FOR A DAYS?
3. Why my work is blocked and I cannot use SSL because of this?
4. Why do such simple things require email letters and not covered by documentation/description in webui-manager?
5. Why there is SSL task limit (which is 1 on service that costs 200 EUR/mo)? Why there is no delete task method in API?
6. Why do your guide URLs redirect me to 404? (https://clip2net.com/clip/m437376/ac094-clip-12kb.png?nocache=1)
7. Should I show my telepathy skills or write there to know why service isn't working?

Thanks