My Server is inaccessible for over two days! And they just brushed off my demand for MY

So on Wednesday the 29th of November I could access my server, see my websites and ping the server with no issue. But as soon as the huge maintenance outage came around I just thought my server was down because of that, but now since the maintenance is mostly over, and it should not affect my VPS anymore, I tried connecting and still nothing, I've been in rescue mode like ten times still nothing, and when I contact support they tell me to go figure it out myself, but now when I tell them this is THEY'RE fault not mine they just say, we will contact you via ticket, I have like 5 tickets open because of this and this is ridiculous, I demanded my files and they told me the same thing and just closed the chat. So now I'm not even asking I am demanding my files back and some kind of retribution for this down time and near loss of data. This has not happened to me on any other VPS service other than OVH. So now I need my files OVH, as I don't want to take this above support.