Plesk webhost error [socket] (support takes to long i moved on)

dear community,

I'm struggling for some 3 months now with this socket error I'm getting
I changed from web host to Plesk web host because I got told that will solve the problem.
and it did not.
so whats going on I have a Minecraft server running with a query check and checking the query from another website the info is showing like players online what plugins used etc.
but on web hosting from OVH I do not get the info, even though if I keep pressing connect it will show once in a while, I tried to disable different PHP options without any luck.
so I seek some serious help from the community how I can solve this or just to know I cannot.
here's a video of the issue
https://streamable.com/bab0b

please help