Hi,
I made soyoustart account, but cant place order. I have something like "Customer account not valid"
When I tried to create support thicket from account I get this one !error|690x343
Thanks in advance
Problem placing order in soyoustart
Related questions
- Blacklisted IP ranges by UCEPROTECTL3
38475 
23.02.2021 09:08
- Hot to delete my account?
36753 29.07.2018 19:49
- Proxmox + opnsense
30690 19.07.2018 15:53
- Upcoming change: EFI System Partition over RAID1 for Linux installations
30496 08.10.2025 16:29
- Free easy to setup OpenWRT NAT firewall for OVH (c)ESXi dedicated hosts
30469 16.05.2022 07:18
- Network Resilience Improvement for LACP aggregation on OVHcloud Bare Metal Servers
28929 27.10.2025 11:21
- .iso install on IPMI very slow
28011 22.05.2018 11:14
- Purchased a dedicated server - Awaiting Validation on a Saturday
28007 19.05.2018 20:07
- KVM error, blank screen, not send Keys
27812 11.12.2021 11:45
- Can't cancel/return server
25993 25.06.2018 08:31
Hi @AgentSmith,
This message means you account has not yet been validated.
In order to validate your account, please send the following information to customersupport@ovh.ie:
- Proof of ID (national ID, passport or driving licence) IMPORTANT: Please also write down your 'NIC HANDLE' on a piece of paper and place it next to the document so that both are visible in the photograph,
- Proof of Address (Utility Bill or Bank Statement not older than 3 months), ideally an original PDF file downloaded from your online banking / supplier’s website. Address in national ID/ passport are not considered as proof of address.
If you have created a company account we also require:
- Company registration documents.
We do not accept:
- black and white photocopies
- low quality pictures
- files on external file sharing websites
IMPORTANT: Without all the documents mentioned above, we will not be able to validate your account.
Thanks,
Ollie