Server was not renewed after payment

Hi there,

I've recently renewed my server and the payment went through - however I never received an email saying that the payment was validated, nor has the renewal date of my server changed. I've literallyl ost my money. I've opened a support ticket a few days ago, however I still haven't had any answers yet. I'm concerned as I do not want to pay another time for the server, but the renewal date is coming closer.

Could anyone help me out with this situation?