Ticket 9903027685 opened 5 days ago and no response!

Hi, I opened a ticket 5 days ago and there has been no response whatsoever, also contacted email support about this and instead of reading the email they suggested logging a support ticket, which is what the email was about quite clearly in the first place.

This is not making me feel comfortable with OVH as a supplier if this is the level of support to be expected.

Ticket number again is 9903027685 I need this solved before upgrading the package on our first VPS with you now the statefull firewall has been installed and configured.

As far as calling on the phone I am very busy at the moment and don't always have the opportunity to do this - especially with the call answering delays stated by some on this community.

Can you restore my faith in OVH or should I just cut my loses and move to another provider suffering the downtime and repeated days of work?

Regards