Unable to login and support ticket confusion

Hi,

I was trying to install a SSL Certificate and couldnt get it to work. I ended up disabling Smart Card on my windows server.

When I try and RDP it wont let me login due to this.

I have raised a support ticket and was sent an email saying they have a proposed solution, reply accept or decline.

There was no evidence on the ticket of what they was proposing todo so I just replied to the ticket saying what is the solution etc. And OVH hasnt replied yet.

I was just woundering if anyone else has had a similar issue or do i just need to wait it out?

My servers been down now for about 17hrs