Bonjour,
j'ai reçu une facture pour Hubic, hors je ne veux pas renouveler ce service.
J'avais essayé de résilier il y a plusieurs mois, malheureusement la résiliation s'était conclue en erreur, je m'étais dit que j'allais le faire plus tard et j'ai oublié.
J'ai depuis envoyé des mails à contact@hubic.com et help@hubic.com, sans réponse depuis le 24/07: qui faut-il contacter pour avoir une réponse?
Edit:
j'ai failli oublier: impossible de me connecter à cet espace avec mes identifiants Hubic, malgré de nombreux resets de mot de passe; le compte que j'utilise pour poster ici n'est donc pas le compte que j'utilise pour Hubic...
Stockage et Sauvegardes - Assistance facturation Hubic
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C'est un comble de facturer un service qui va s'arrêter
https://www.ovh.co.uk/subscriptions-hubic-ended/
_The hubiC service is now closed to new subscriptions._
_ _
_In 2011, an experimental ‘Lab’ on storage technologies was met with a rapid and unexpected degree of success, so we developed this solution further and offered a more sophisticated version of it for sale._
_After several months of effort and development, this ‘Lab’ became hubiC, a storage solution aimed at the general public, in order to allow everyone to reap the benefits of storage and synchronisation in the Cloud._
_hubiC has been based on our Public Cloud solution since the outset (on our Public Cloud Storage, to be precise), allowing it to leverage that solution’s robustness and its underlying technologies (including OpenStack Swift). This Public Cloud Storage solution hosts over 100 PB of data, the equivalent of 25 billion MP3s or 300 million hours of video!_
_Even today, part of the vast quantity of data hosted on this infrastructure corresponds to the thousands of hubiC customers who trust us to store their data._
_However, a service like hubiC does not rely on its storage technologies alone; there are a range of other aspects that need to be updated and monitored. Even though these other aspects fell outside our core business, we continued to develop them._
_Over the years, and as the market became more and more competitive, the specifications needed for developing a solution for the general public gradually got longer and longer, and started to diverge more and more from the updates and features needed and in demand for our professional solutions._
_The business of OVH is providing cloud solutions for developers, IT companies and professionals in all sectors of activity. We need to focus on our core business to consolidate our very rapid growth in Europe and the United States._
_ _
_We have therefore decided to stop developing hubiC and suspend the creation of new accounts_
_Our very rapid growth, in line with the requirements of the professional markets, has forced us to make this difficult decision about a product that is outside the scope of our main activity._
_Since we will continue to use hubiC for our own requirements the service will be maintained. Therefore, although the creation of new accounts has been suspended, existing customers can continue to use their services for an indefinite period, under the same terms and conditions. No data will be deleted and the synchronisation and backup features will remain active, as will the web application, the API and the Windows, MacOS, iOS and Android applications. The only difference is that no new features will be proposed in the future._
_Furthermore, we are open to discussion if a European partner capable of providing a storage solution for everyone in accordance with OVH’s values is interested in taking over hubiC._
_We would like to thank all hubiC users for their ideas and their support over the past seven years._
_ _
_OVH Team_
Je suis bien d'accord. Le problème est qu'ils ne sont même pas joignables.