Serveurs dédiés - HDD failure , replace needed , ticket no reponese for 3 days
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HDD failure , replace needed , ticket no reponese for 3 days

KC
Von
Ken Chan
Erstellungsdatum 2025-12-03 11:51:15 (edited on 2025-12-18 08:54:34) in Serveurs dédiés

Disk(s) SMART health test failed
Additional details :
SMART_TEST_ERROR : SMART test failed on one or more disk
SMART_ATA_ERROR : SMART ATA errors found on disk K5HKW4KD (Total : 3178)
SMART_ATA_ERROR : SMART ATA errors found on disk N4G3K6HY (Total : 1385)
SMART_ATA_ERROR : SMART ATA errors found on disk PN2181P5HEDX8X (Total : 13253)

These disks need to be replaced.
Please get in contact with our technical support about the disk replacement intervention.

HDD failure , replace needed , created a ticket ,

no response for 3 days.

where should i contact to ?

thanks
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1 Antwort ( Latest reply on 2025-12-04 09:53:48 Von
TTY
)

Have you put the serial number of the hdd to be replaced in the ticket ? 
The ticket is in incident category ? 

Phone to the support 3 days is completly anormal.
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