Installation de GLPI 11
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Question

Installation de GLPI 11

J
by
JulienB
Created on 2025-10-31 07:46:05 in Hébergements Web

Bonjour,

J'ai un soucis avec l'installation GLPI 11 sur mon hébergement mutualisé. J'ai bien réussi à lancer l'installation, mais au moment de choisir la base de données, je choisis celle existante (je n'en ai qu'une et elle est bien vide) mais ça bloque à l'étape d'après avec une erreur au moment de l'initialisation. Que puis-je faire pour régler ce problème ?

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3 Replies ( Latest reply on 2026-01-26 10:17:28 by
fritz2cat 🇧🇪 🇪🇺
)
J

Si ça peut aider pour trouver le problème, voilà aussi le contenu des logs sur OVH.
Log SSH

[2025 Oct 30 16:36:01] Accepted password for unxpbuv from 2.12.103.89 port 37617 ssh2
[2025 Oct 30 16:36:01] pam_unix(sshd-customers:session): session opened for user unxpbuv by (uid=0)
[2025 Oct 30 16:37:02] pam_unix(sshd-customers:session): session closed for user unxpbuv
[2025 Oct 30 16:49:09] pam_unix(sshd-customers:session): session closed for user unxpbuv
[2025 Oct 30 16:49:12] pam_unix(sshd-customers:session): session closed for user unxpbuv

Log Error

[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: 173bd348d9f432e59b55fd077de2a455] [error] [client 207.154.197.113:0] [host chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: 963c911dba4bd7c40aca27a99fd8e2ad] [error] [client 178.128.207.138:0] [host www.chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: d4dea7efee709c5e252da3d066a44cef] [error] [client 207.154.212.47:0] [host www.chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: a2c12cd0db3209e842f1e63de20a7acb] [error] [client 164.92.244.132:0] [host chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:17:07 2025] [X-OVHRequest-Id: daee2a65aefa0b3d7c3c04081669179e] [error] [client 103.196.9.79:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:17:11 2025] [X-OVHRequest-Id: 683158261cf33cf19dd40d3681301165] [error] [client 104.164.173.115:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:17:20 2025] [X-OVHRequest-Id: 67eed012d876ebe9c5b46bcdd65e2427] [error] [client 103.196.9.79:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:21:49 2025] [X-OVHRequest-Id: fb781b849b0398f210437f80c90b5ab4] [error] [client 3.233.59.216:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:21:51 2025] [X-OVHRequest-Id: 1ccbf2f26cfa7d4e0af9d55452783548] [error] [client 98.84.1.175:0] [host www.glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:23:48 2025] [X-OVHRequest-Id: d22eea5d1049c242144f63f7cde2ab11] [error] [client 128.192.12.112:0] [host www.glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig

Log Web

91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:39 +0100] "GET / HTTP/1.1" 200 13244 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:41 +0100] "GET /lib/base.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 40118 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:41 +0100] "GET /css/support_parent.css HTTP/1.1" 200 13242 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:41 +0100] "GET /js/twint_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:44 +0100] "GET /lib/base.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 418823 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:44 +0100] "GET /lib/fuzzy.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 14064 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /js/common.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 17228 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /css_compiled/css_core_palettes.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 4019 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /css_compiled/css_glpi.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 78040 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /lib/tabler.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 119671 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /pics/favicon.ico HTTP/1.1" 200 4286 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /js/lkk_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:15 +0100] "GET / HTTP/1.1" 200 13242 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:17 +0100] "GET /js/lkk_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /js/twint_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/base.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 418823 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /js/common.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 17228 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/base.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 40118 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /css/support_parent.css HTTP/1.1" 200 13245 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/fuzzy.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 14064 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/tabler.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 119671 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /css_compiled/css_glpi.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 78040 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /css_compiled/css_core_palettes.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 4019 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /pics/favicon.ico HTTP/1.1" 200 4286 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
Helpful (0)

Bonjour,

 

Le mieux serait de voir avec le support de GLPI.

 

Cordialement, janus57
Helpful (0)
I

Hello , avez vous trouvez solution ? 
je suis coincé au meme endroit ,  
Update ou install d'une nouvelle DB ,    ça coince instantanement à l'étape 3 
Helpful (0)

Bonjour,

Je vous répondrais volontiers la même chose. C'est du côté de GLPI que vous devez tenter de retrouver l'opération qui n'a pas été acceptée.

D'après la doc https://glpi-install.readthedocs.io/en/latest/prerequisites.html#webserver-configuration il semble prévu de pouvoir installer GLPI sur un "shared hosting" donc je dirais a priori que c'est possible chez OVH.

Je suis perturbé par cet écran:

Est-ce que vous arrivez bien à cette étape où vous devez indiquer le nom de la database ?
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