Hello! I have packet loss on my server, my users are complaining. This has been going on for several days. Support is silent and unresponsive. So what is the relationship with the customer?
Server ID: 1409983 in GRA-2
Help please…
Hi, this is a ping from inside the OVH network (SBG) :
— 51.210.223.86 ping statistics —
100 packets transmitted, 100 received, 0% packet loss, time 222ms
rtt min/avg/max/mdev = 10.255/10.349/10.541/0.097 ms
And this one from home (ovh internet) :
— 51.210.223.86 ping statistics —
100 packets transmitted, 100 received, 0% packet loss, time 99136ms
rtt min/avg/max/mdev = 26.777/27.900/54.857/2.766 ms
Maybe the problem is not on OVH side but somewhere else on the network between you and your server ?
Help please...
Hello,
You are tracing route from Cloudflare.
I will do it from my ISP in Belgium with quite similar results
C:\Users>tracert 51.210.223.86
Tracing route to ns3194390.ip-51-210-223.eu [51.210.223.86]
over a maximum of 30 hops:
1 4 ms 4 ms 4 ms MYMODEM [192.168.68.1]
2 12 ms 11 ms 11 ms 10.24.2.90
3 * * * Request timed out.
4 12 ms 12 ms 12 ms ae-60-110.ibrstr5.isp.proximus.be [91.183.241.174]
5 12 ms 12 ms 13 ms lag-30-1000.ibrmar5.isp.proximus.be [91.183.246.125]
6 * * * Request timed out.
7 * * * Request timed out.
8 24 ms 23 ms 23 ms be101.1nc5.fr.eunc5.fr.eu [91.121.131.149]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 22 ms 22 ms 22 ms ns3194390.ip-51-210-223.eu [51.210.223.86]
Trace complete.
Server does not ping at all (tested at 09:58 Paris time)
I have the same issue with another server within OVH (141.94.99.99). Ping from the UK is constant and has no issues, but coming from Deutsche Telecom, it has around 20% packet loss as soon as we reach the OVH boundaries.
I tried to contact support on multiple channels, this is my newest attempt to point out the issue (even tried their Twitter, but no response whatsoever).
I tried to ping other servers within the OVH networks and they all have issues.
Servers in other places have not even when tested from where the OVH one shows errors.
I see on their status page that the backbone has "degraded performance". How long is this going to be happening?
WHY AM I LIMITED TO 3 REPLIES? How am I supposed to participate in this topic?
His issue is not the servers in-between not responding to ICMP, but the packet loss in the second screenshot. I'm having the exact same issue with another server sadly. One specific route looks to be affected as seen from the UK for example, everything looks fine.
