What happen with my dedicated server after 1 years, the renew option always lead to 404 not found page?
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Question

What happen with my dedicated server after 1 years, the renew option always lead to 404 not found page?

by
An Nguyen Thi Thu
Created on 2025-12-06 08:44:13 in Dedicated Servers

After using dedicated server in OVH for 1 year, my server terminated 2/12/2025. But when I click button renew, it always  leads me to 404 not found page. My ticket is low priority even though my project get stuck with it. Live chat is actually not working in my case. Can someone tell me what's happing?



3 Attachments

2 Replies ( Latest reply on 2025-12-08 10:00:00 by
fritz2cat 🇧🇪 🇪🇺
)

Hello,

Hurry up ! OVH will retain your server 7 days after the termination of the rental period. Afterwards the electrons are recycled...
Conditions Particulieres Serveurs Dédiés 

Regarding the issues in the web browser, check that the redirections do not mess with ca.ovh.com, ovh.ca and/or ovh.com
OVH.com in France and OVH.ca do not share their user base.

Also I would avoid any automatic translation in the browser. The translation can break many web sites with forms.

 

How can I renew when they always lead me to 404 not found page

Hello,

We are Monday morning (09:47 Western Europe)

It seems you have replied today

 

It seems you have answered yesterday evening (I got an e-mail notification linking to https://community.ovhcloud.com/community?id=community_question&sys_id=216dffc3cde13ad02d4c95fc860b10d3&anchor=answer_d04d3e2b85613614476bb1da92914b17 )

NONE OF YOUR REPLIES APPEAR. CAN YOU REPEAT PLEASE ?