order declined and cancelled

I choose an eco ded server and paid money
and money picked up from my card, and I can see it would be out of my wallet
but server not delivered and problem occurred like this

1.Create your order
2.Your payment is being validated
3.Your order is being processed
4.Your order is being confirmed
5.Order declined
Based on an analysis of your order and account data, we believe that these do not provide all the necessary guarantees in terms of transaction security. To process your order, pay for it and execute the contract, OVHcloud invites you to renew your purchase using another payment method.
You can also contact one of our advisors via the help section of your account, to provide us with the information needed to complete the transaction. If not, this will not be taken into account.

I sent a new ticket, but support section did not answer

please guide me