Following the price increase of the PERSO plan and my needs, I decided to switch hosting for a site by moving from a PERSO plan to a STARTER plan, while keeping the domain name.
I migrated the database and files without any problems.
The site is live on the domain name with the new hosting.
However, even though the PERSO plan has expired and was not renewed, I get the error "Échec de l'activation de l'adresse e-mail : Order not possible. A MX for 'xxxxxxx.fr' already exists" when I try to activate the Email service included in the STARTER plan.
The MX records have been removed from the domain's DNS zone.
You are not able to create an MXplan offer for your domain because an MXplan already exists, so you have two options:
Detach the current offer from your Personal hosting:
To do this, please go to your hosting panel and click the three small dots next to the "Active email addresses" entry; you will then be able to "detach the mail offer".
Step 1 of 3: Go to the general information of your web hosting, Step 2 of 3: Click the three dots next to "mail address", then "cancel mail offer", Step 3 of 3: An email will be sent to you; you must confirm it to finalize the cancellation, then you only need to ask support to accelerate the deletion process so the offer is permanently removed.
Once this offer is deleted, you will be able to recreate the MXplan with the Starter offer.
My PERSO plan being suspended, I can’t unlink the current offer.
I tried to cancel the MX Plan offer via the "Emails" section of the manager when my PERSO plan was still active.
Now, when I go to the Email offer of my old PERSO hosting, I get the following message: An error occurred while retrieving the accounts: (This service is expired).
The support team can temporarily reactivate your Perso hosting (30 days instead of a year), which will allow you to unlink the mail offer or retrieve the backups of your mailbox.
Feel free to create a support ticket to request this temporary reactivation and share the ticket number with me
