Cancel a restoration request

Domains and Hosting
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1

Hello

How do we cancel an FTP restore request? Please.
Because in my "tasks in progress" tab I have "Snapshot Restoration" scheduled.
How do I delete the schedule? Please.

2

Hello @SophieM51

Only support can cancel this type of action under two conditions:

• The restore task has failed and requires an internal escalation.
• The restore must not be at an advanced stage, otherwise it will need to be completed (to avoid data corruption).

Feel free to contact support so we can verify internally :wink:
You can also DM me if you’d like to go over things!

Astérix

3

Hello, thank you for your response

Indeed, the restore task encountered an error but it still appears in my dashboard. Should I wait for someone to remove it in the "Task in progress" tab?

Sans titre-1
Sans titre-1922×236 52.6 KB

4

It’s an error, so an internal escalation is required.
Could you open a support ticket and send the number here, please?

5

Yes, I opened a ticket yesterday, CS16617816, but still haven’t received a response.

I need this restoration removed; I no longer need it, thank you in advance.

6

I have just taken charge of your request, I will keep you informed as soon as possible.

Astérix

7

ok thanks

8

Hello @SophieM51

The task has been successfully cancelled :wink:

Astérix

9

Well, no—apparently you restarted the restoration and now my store shows blank pages, so it’s dead.

10

Hello @SophieM51

Not quite.

The restoration was cancelled. So it was only partially carried out.

11

Ok, it’s still not normal that there’s no "Cancel restoration" button.

12

ok it's still not normal that there's no "Cancel Restore" button

I'm going to attempt a restore to one week ago, praying that it works

13

When I do the restore at J‑1 week and it is marked "planned", could you trigger the restore so I don’t have to wait 72 hours!! Thanks in advance for the answers.

14

Hello @SophieM51

Why "planned"? And not immediately.

On shared hosting, for all restorations of the hosting space, I requested them immediately and the restoration took less than an hour.

How many gigabytes to restore?
How many files to restore?

15

I have 30 GB to restore, I'm running PrestaShop 1.6 but I think there are a huge number of files and folders in the cache/smarty directory.

But a month ago the restoration went through.

16

I see that the second restoration has finished.

For now, “planned” should be interpreted as in progress. Several internal feedback items have been raised to change this naming; let’s wait for the new version of the client area: maybe it will be changed.

17

for now I haven't started the J-1 week restoration!

I agree with the term "planned"—it's not clear :grin:

if there is a new version, I suggest adding a "cancel restoration" button (if it’s not already in progress) :grinning_face:

thanks for your help, see you later

18

By the way, is it preferable to request a restoration at night from OVH?