Change FTP password – Starter Offer

Domains and Hosting
1

I’m unable to log in with the FTP password that was assigned to me when I created my account, and I can’t change the FTP password because when I try to do so an error message appears: "An error occurred while requesting the password change for user realisl. (You can not change the password on the same user at the same time)"

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Consequently, I’m unable to move forward.

2

Hi @Franc

This may be due to one of the following reasons:

  • There is a password‑change task in progress, so the system is already processing a password change for the user realis that you requested earlier.
  • Try using a different browser or incognito mode.

The simplest solution is to wait about 10–15 minutes and try again.

Let us know how it goes, cheers.
Sergio Turpín

3

Unfortunately it didn’t work.

4

Have you tried creating a new FTP user and attempting to log in with those new credentials?

5

I only have a STARTER account and can’t create a new user. Otherwise I’d have to buy an upgrade, which I don’t want to do because it’s overkill for my needs. There must be a way to change its password, right?

6

In that case, you'll need to contact the Support team so they can review the status of your account and help you reset the password. :backhand_index_pointing_down:

How can I create a support ticket?

Click this link to create a support request from the OVHcloud Help Center. Then, log in with your OVHcloud credentials.

Once you have logged in, click ✉ Tickets on the Ticket creation button. Select the reason for your request and then the product and service in question. Next, specify your request to get personalized help suggestions and advice. If this does not meet your needs, click Next to complete your request and create a support ticket. Be sure to provide as much information as possible so our teams can assist you better.

Kind regards,
Sergio Turpín

7

Hello @Franc

Call OVH customer service at +33 9 72 10 10 07. It's better to call between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. when the wait time is shorter.

You can also reach them now on Twitter @ovh_support_fr or #OVHcloudsupport

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8

Hello @Franc

Is the issue still present today? If so, do you see a blocked task among the tasks currently running on your hosting? If that's the case, don't hesitate to provide the reference of your hosting so we can fix it :wink:

Astérix

9

Hello @Franc

You should put your domain name here so that the OVH team can try to resolve your problem

Or send it via private message to @Asterix