Hello,
I'm writing here as I have been invoiced to my card for a public cloud instance where I have had active trial credit which would have covered the pro-rata cost until the end of April.
Support request was raised on 27/03/2022 as soon as invoiced. No reply since nor on Twitter support account.
Would someone be able to please help me with waiving these costs, please? Please tell me which info is required as clearly support team seems to be ignoring me even when I am chasing?
Any help would be much appreciated.
Kind Regards,
Jakub
Hello @JakubR1 ,
I see that you have received feedback from the support team. I invite you to go back to the service concerned to find out more about your situation.
^FabL
Hello @FabL,
Thank you, and thank you also for your help - I've received the emails and I've closed the case now.
Kind regards,
Jakub
Un service peut - il me répondre pour une facture et un compte OVH, et un problème de synchronisation ? Merci.