Hello,
I accidentally opted into the new Support / Manager interface using the option that stated the choice would be remembered for 7 days.
Since then, I cannot return to the previous Support ticket interface.
Classic Navigation is already enabled, but the Support section still forces me into the new beta interface.
The same behaviour occurs in Incognito mode, so this is not a browser cache/cookie issue.
More importantly, my active support ticket CS16656385 is no longer visible/openable correctly in the new interface, even though OVH support confirms that the ticket still exists and is actively being handled by the internal Network team.
The direct ticket URL provided by Support also does not work correctly.
Live Chat was unable to reset the preference.
Could someone from the Manager / Support Portal team please reset the account-level beta/support UI preference or feature flag on my account before the 7-day period expires?
This is currently preventing me from properly accessing an active production incident.
Thank you.