How to get a response from a Startup Program Manager?

Hello,

It’s been over a month since I applied for the startup credit.

I received the confirmation email saying I would get a response within the week. I entered all the information, including the company’s payment method.

A month later, I still have no answer. I tried reaching out via the provided email, in French, then in English. I also tried through the @OVHcloudStartup account on x.com. No reply after a week.

At this stage I have started building what I need at my own expense, but the offers from other cloud providers are becoming increasingly attractive simply because they are responding to their offers.

How can I get in touch with someone who can either tell me my company has been declined, or, if details are missing, provide them?

Is the technical support thereafter also so unresponsive?

Hello @Universus

Create an Incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m., or around 3 p.m. there is less waiting.

Or already now on Twitter @ovh_support_fr or #OVHcloudsupport

Hello @Universus,

I have restarted the relevant service, rest assured that a response will be provided to you as soon as possible.

^FabL