Configuring Sumupstore / OVH domain name as if I were five

Domains and Hosting
1

Good day, I could use a hand to configure what’s needed so that my sumupstore shop appears when you type the domain name I just bought (patidonirie.fr), please.

I’ve browsed the forum, tried to follow the advice given to others, but now I’m stuck and drawing a blank; I don’t understand why this isn’t working. If anyone could help me, I would be very grateful!

I understood that I need to delete the CNAME entry present in the DNS zone list, and create a new one with the information below:

Capture d’écran 2026-07-29 à 12.11.39
Capture d’écran 2026-07-29 à 12.11.391220×1084 55.9 KB

But when I validate, I get this error message:

Capture d’écran 2026-07-29 à 12.11.59
Capture d’écran 2026-07-29 à 12.11.591220×1466 101 KB

And I have far too little knowledge about all this, I don’t know what to do.

Thank you very much to anyone who can help me out T_T

2

Hello @patidonirie

http://www.patidonirie.fr --> Site under construction.

Which hosting plan do you have: Starter, personal, pro, etc.?
What is the cluster of your hosting?

Why this relationship with shops.sumupstore.com?

Here is a short guide I wrote that might give you some clarification for a complete and clean installation of your site.

Guide - Understanding the Domain Relationship > DNS Zone > Hosting > Site Folder

See --> CMS - WordPress - Installation Guide at OVH

Read and check your situation by following carefully the paragraphs: A to J applicable to all CMS

Feel free to give me feedback: positive or negative.

3

Hello, thank you for your reply. I’ll try to answer your questions! I haven’t purchased hosting, just a domain name, which I want to use for my current Sumupstore shop (the address of my shop, in case it’s useful: https://patricia-eckert-eschenbrenner.sumupstore.com, currently offline for maintenance and domain setup).

I went through the guide and unfortunately I still don’t understand the problem I’m encountering, but thank you for sending the link!

4

Hello @patidonirie

It is a fact that my guide is mainly focused on a WordPress installation and its maintenance.

I think that sumupstore.com should provide recommendations for redirecting a domain to their hosting.

5

Gaston, indeed—I followed their tutorial to the letter. Since it doesn’t work, I scoured the forum for answers, and because nothing I tried worked, I came here looking for help.

6

First, verify that you have the free 100 MB hosting.

Then configure the /www/.htaccess file to redirect to your hosting sumupstore.com

7

I have validated the free 100 MB hosting, thank you.

For the second instruction, unfortunately I don’t know what it’s about :woozy_face:

8

https://www.wordetweb.com/word-et-web/WORDPRESS-guide-installation-de-WordPress-premier-domaine-chez-OVH-FR.htm#_M4_-_Redirection

9

Hello, I invite you to read my article https://blog.demees.net/cname-ovh-systemeio-shopify-heroku-odoo-wix-monsite/

10

Hi fritz2cat, it looks like it’s working—I just accessed my shop at www.patidonirie.fr, but I get a message saying it’s not secure. What do you think I missed? Anyway, many thanks.

11

Screenshot 2026-07-29 at 15:00:01
Screenshot 2026-07-29 at 15:00:012320×1090 151 KB

12

Hello,

Sumupstores had to generate the SSL certificate in the meantime. The error message no longer appears.

Also check with SumUp whether it is normal to be visibly redirected to patricia-eckert-eschenbrenner.sumupstore.com

Now we need to tackle the redirection of patidonirie.fr to www.patidonirie.fr.

This will be done on your OVH hosting cluster029 where you will place an .htaccess file as explained elsewhere. This .htaccess file must be placed in the www folder.

13

In my guide: file /www/.htaccess:

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image852×190 5.8 KB

So:

#   Redirect patidonirie.fr to www.patidonirie.fr
RewriteEngine On
RewriteCond %{HTTP_HOST} ^patidonirie.fr [NC]
RewriteRule ^(.*) https://www.patidonirie.fr/$1 [L,R=301,QSA]
14

I work on an iMac, my text file ends in .rtf. Is that okay, or do I need to change something?

Thanks again, I was able to make progress thanks to your help.

15

Definitely not. It must be plain text only, without accented characters, bold, etc.

image