Cloud database connection error 500

Domains and Hosting
1

Since Friday around 12 p.m., all my sites on a Webcloud Agency hosting (Datacentre eu-west-gra, Cluster cluster120) have stopped working because the connection to the database (Webcloud Datacentre eu-west-gra Host clouddb035.eu012) returns a 500 error.

Yet the database seems fine; I can access it with phpMyAdmin and I tested it with my local site, and it works perfectly (I just added my personal IP to the allowed IPs).
So I don’t understand what’s happening… or what I can do to get my sites back online.

The issue may be related to this incident: https://web-cloud.status-ovhcloud.com/incidents/hvgq0qvqbrnz

But I’m surprised it’s taking so long, as nothing has worked for almost 24 hours.

Anyone have an idea?

2

Which CMS are you using?

3

I mainly use Symfony (but the same problem occurs with a site on the same server using WordPress)

Actually the issue doesn’t come from the database as I thought but rather from the server, which seems extremely slow with PHP files

If I put an image or a .html file at the root of my server, the page loads very quickly, as expected. If I place a PHP file with a simple echo, it takes about 30 s to appear and most of the time it ends in a timeout…

I tried changing the PHP version and some options in “**Global PHP Version” but it had no effect.

4

Which fields?

5

Hello @NicolasC40

Could you install the bonjour.php script and thereby check the actual PHP version seen on your site?

See in my guide the paragraph: [I3- SSL Check: With the bonjour.php script](https://wordetweb.com/word-et-web/WORDPRESS-guide-installation-de-WordPress-premier-domaine-chez-OVH-FR.htm#_I3_–_Contrôle “I3- SSL Check: With the bonjour.php script”)

And give us the result.

7

image
image1306×225 16 KB

What crap, the NON Artificial Intelligence has already passed by there again. :enraged_face:

8

Hello @NicolasC40

I always recommend checking the OVHcloud status page for Web Hosting, especially in your case for the GRA data centre and Cluster 120.

https://web-cloud.status-ovhcloud.com/

As you have already tried, changing the PHP version hasn’t had any effect. This supports the theory that the problem isn’t your configuration, but the cluster :smirking_face:

It’s very odd that such a basic PHP page runs so slowly for you… I recommend reviewing the logs. In the client area, access the logs for your hosting. You may find specific messages indicating why PHP is so slow.

If you find anything, don’t hesitate to share it with us.

Best regards,
Sergio Turpín

9

It’s working perfectly again since Tuesday morning… I didn’t touch anything and I got a reply on Monday to my ticket saying that their services were working perfectly… I guess it was a Holy Spirit intervention that fixed the problem…

10

Hallelujah