Hello @Muriel
To resolve the database‑connection issue on your site, please follow these steps:
Step 1 of 5: Click your domain under the “Hosting” section.
Step 2 of 5: Go to “Databases”.
Step 3 of 5: Click the three dots to the right of your database and select “Change password”.
Step 4 of 5: Enter the new password, re‑type it in the “Confirmation” field, then confirm.
Attention, the password must meet the following conditions:
- Minimum 8 characters
- Maximum 30 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one digit
- Must consist only of letters and numbers
Step 5 of 5: Insert this new password into the WordPress configuration file:
• Click your domain under the “Hosting” section.
• Open the “FTP‑SSH” tab.
In the client area you will find all the information needed to access FTP, except the password (which is hidden for obvious security reasons). If you do not know the FTP password, you can change it by clicking the three dots at the bottom of the page. The password criteria are the same as above.
Once you are connected to your hosting’s FTP, edit the wp‑config.php file located in the www folder and modify the line that contains your database password to the new one.
For more information: https://help.ovhcloud.com/csm/fr-web-hosting-change-database-password?id=kb_article_view&sysparm_article=KB0053056
If you prefer to start a fresh installation from scratch without worrying about the link between hosting and database, follow these steps:
- Delete the module:
Step 1 of 3: Click your hosting under the “Hosting” section.
Step 2 of 3: Click “...” to the right of the relevant module.
Step 3 of 3: Click “Delete module”.
- Delete the existing database:
Step 1 of 4: Click your hosting under the “Hosting” section.
Step 2 of 4: Go to the “Databases” tab.
Step 3 of 4: Click “...” to the right of the existing database.
Step 4 of 4: Click “Delete database”.
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Remove the contents of the www folder on your hosting.
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Update the PHP version of your hosting (optional if already up‑to‑date):
Step 1 of 4: Log in to your client area and click “Webcloud” in the top menu.
Step 2 of 4: Then click “Hosting”, followed by the name of your hosting.
Step 3 of 4: You can then click the three small dots next to “Global PHP version” and choose “Edit configuration”.
Step 4 of 4: Select “Edit current configuration” and click “Next”.
For the configuration, I recommend the following settings:
• Runtime environment: stable64
• PHP version: 8.5
• Engine: PHP
• Mode: Development
• Application firewall: Disabled
- Launch the one‑click module installation:
Step 1 of 4: Click your domain under the “Hosting” section.
Step 2 of 4: Go to the “One‑click modules” tab and click “Add a module”.
Step 3 of 4: Choose the desired module, select your domain name, and click “Install”.
Step 4 of 4: Wait about fifteen minutes for the installation to complete.
You will then receive an email with the credentials; the password will be visible by clicking the link in the email, which remains valid for 48 hours from the time you use it.
For more info: https://help.ovhcloud.com/csm/fr-web-hosting-1-click-module-setting-up?id=kb_article_view&sysparm_article=KB0052406
Asterix
