DATABASE NOT FOUND – blank site

Hello,

I can no longer log in to /wp-admin/ of WordPress, and even changing the password no longer works. I tried the one‑click module and it's the same problem. OVH told me that I can retrieve this information from the database. Unfortunately, via Webcloud, hosting, then database, I can't find the database. Can anyone help me find my database? I asked OVH, and they say that on their side the database is visible. For me, it's invisible. Am I looking in the wrong place?

My site is completely white – www.shredconfidentialmobile.fr

Good morning @auser096

Take a look at this section:

https://docs.ovhcloud.com/en/guides/web-cloud/web-hosting/landing-page-databases

In the left‑hand column menu you’ll find a lot of relevant information.

Let us know, best regards.
Sergio Turpín

Hello @auser096

To display the error hidden behind this blank page, I invite you to change a PHP setting as follows:

Step 1 of 4: Log in to your client area and click “Webcloud” in the menu at the top of the page,
Step 2 of 4: Then click “Hosting”, and select the name of your hosting,
Step 3 of 4: You can then click the three little dots next to “Global PHP version”, and “Edit configuration”,
Step 4 of 4: Choose “Edit current configuration”, and click “next”.

Here I suggest using the “Development” mode instead of “Production” :wink:

Feel free to keep us updated!

Astérix