Hello, we rent a Time2Chat number on which our customers send SMS.
We reply via SMS (notification of successful receipt of the message) directly through a CGI using OVH SMS sending.
But the problem is that after 24 hours the user receives another automatic SMS indicating the conversation has closed. We do not want to send this automatic reply SMS.
Is that possible?
Because currently we cannot leave the field empty in:
SMS Conversational: Time2Chat
Automatic Replies
2. If you do not reply to client messages
The client will receive a message after 24 hours telling them the conversation is over.
and yet in the SMS options we have set “Call a script hosted by you”.
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Reply options
Information
When you receive an SMS as a result of an SMS that allows a reply, three choices are offered to you:
Do nothing
[Call a script hosted by you]
Reply automatically with a predefined text (cost: at least 1 SMS depending on the predefined text requested)
You can also, in parallel, be notified of SMS receipt by Email (free) or SMS (cost: 1 SMS).
**
But we get the impression this does not interact with the automatic SMS configuration of Time2Chat.
Do you have any ideas, please?