I have an issue with email sending on my PrestaShop store.
When my customers place new orders on my shop, I receive an email at contact@sticketstock.com to notify me of their order, but since yesterday I haven’t received that email.
So I went to my OVH dashboard, to the "script email" tab, and I see that the service status was set to "force", which blocked sending, and I purged the emails. The service status returned to "active".
However, the problem is that this didn’t solve the order‑email sending at all!!
Could you unblock email sending for contact@sticketstock.com??? If you can unblock anything on your side, thank you.
Have you tried sending yourself a manual email from Prestashop to your email account to verify whether the OVH server is working correctly? Sometimes the “Mail alerts” module, which is responsible for sending new‑order emails, gets overloaded, and uninstalling that module and reinstalling it can resolve the issue.
yes, I had tested this solution but I wasn't receiving any mail in my inbox.
Now it works again, so there’s probably a delay between the moment we purge the emails on OVH. I also opened a ticket, so I don’t know if the person has also unlocked something!!!
