Electronic invoice received: error in line calculations

Customer area and account settings
1

Hello,

I have errors in certain lines of an electronic invoice I received. The line amount does not match the unit price multiplied by the quantity.

This propagates to the invoice import in the ERP and the totals differ.

Here is an excerpt with the erroneous amount

<IncludedSupplyChainTradeLineItem xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
  <AssociatedDocumentLineDocument xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
    <LineID xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">478803531</LineID>
  </AssociatedDocumentLineDocument>
  <SpecifiedTradeProduct xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
    <Name xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">Stockage Standard Infrequent Access - Bucket esw-backup-replica sur la région de</Name>
    <Description xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">**texte masqué**</Description>
    <DesignatedProductClassification xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
      <ClassCode xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100" listID="ZZZ">PUBLICCLOUD - STORAGE STANDARD IA</ClassCode>
    </DesignatedProductClassification>
  </SpecifiedTradeProduct>
  <SpecifiedLineTradeAgreement xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
    <NetPriceProductTradePrice xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
      <ChargeAmount xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">0.000005</ChargeAmount>
    </NetPriceProductTradePrice>
  </SpecifiedLineTradeAgreement>
  <SpecifiedLineTradeDelivery xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
    <BilledQuantity xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100" unitCode="C62">1951593.0000</BilledQuantity>
  </SpecifiedLineTradeDelivery>
  <SpecifiedLineTradeSettlement xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
    <ApplicableTradeTax xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
      <TypeCode xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">VAT</TypeCode>
      <CategoryCode xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">S</CategoryCode>
      <RateApplicablePercent xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">20.00</RateApplicablePercent>
    </ApplicableTradeTax>
    <BillingSpecifiedPeriod xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
      <StartDateTime xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
        <DateTimeString xmlns="urn:un:unece:uncefact:data:standard:UnqualifiedDataType:100" format="102">20260801</DateTimeString>
      </StartDateTime>
      <EndDateTime xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
        <DateTimeString xmlns="urn:un:unece:uncefact:data:standard:UnqualifiedDataType:100" format="102">20260831</DateTimeString>
      </EndDateTime>
    </BillingSpecifiedPeriod>
    <SpecifiedTradeSettlementLineMonetarySummation xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">
      <LineTotalAmount xmlns="urn:un:unece:uncefact:data:standard:ReusableAggregateBusinessInformationEntity:100">10.69</LineTotalAmount>
    </SpecifiedTradeSettlementLineMonetarySummation>
  </SpecifiedLineTradeSettlement>
</IncludedSupplyChainTradeLineItem>

Here we have 1,951,593 units for a line amount indicated as 0.000005, and the total should be 9.759565, rounded to 9.76.

However, the LineTotalAmount is 10.69 in the XML.

On the order corresponding to this OVH invoice, the unit price is 0.00000548; it is therefore truncated on the electronic invoice, which skews the results.

2

Hello @CalvaESW

In that case, you will need to contact the Support team so they can review your situation.

¿Cómo puedo crear un ticket de soporte?

Click this link to create a support request from the OVHcloud Help Center. Then, sign in with your OVHcloud credentials.

Once you are signed in, click ✉ Tickets on the Ticket creation button. Choose the reason for your request and then select the product and service in question. Next, specify your request to get personalized help suggestions and advice. If this does not meet your needs, click Next to complete your request and create a support ticket. Be sure to provide as much information as possible so our teams can assist you better.

Kind regards,
Sergio Turpín

3

Hello @CalvaESW

Create an incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

Post this ticket number on this forum (in case a member of the OVH Team checks it)

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. there is less waiting.

Or already now on Twitter @ovh_support_fr or #OVHcloudsupport

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