Introduction
This guide explains the steps to request a quota increase on your cloud account when using our services. If you are part of the Startup Program, it is important to consider certain limitations, especially regarding the use of credits provided by the program when increasing your quota.
Key Points
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Use of Startup credits: It is not possible to request a quota increase using credits provided by the Startup Program. If you still wish to increase the quota, you must follow the steps outlined below.
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Personal payment: If you are a Startup Program member and choose to pay with your own funds to increase your quota, the amount paid can be credited (upon request) to your customer account as Cloud credit. This credit will be used first for future payments, before your Startup Program credits.
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Preparation: Before requesting a quota increase, you must add a valid payment method to your customer account and ensure that your account is registered as a company.
Steps to Follow
1. Check the Prerequisites
Before proceeding, ensure that:
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Your customer account has a valid payment method. Refer to the guide to help you add a valid payment method.
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Your account is registered under the company status. Refer to the guide to help you modify your information.
2. Create a Ticket to Request a Quota Increase
Once the prerequisites are met, you can create a support ticket by following these steps:
This procedure allows you to manually request a quota increase and validate it through an initial payment (Public Cloud credit).
- Log in to your OVHcloud customer area, go to the Public Cloud section, and select your Public Cloud project.
- In the Project Management section, click on Quota and Regions.
Provide justification for your request by mentioning your participation in the OVHcloud Startup Program, stating your technical needs, and providing the name of the Startup Program Manager overseeing your participation (Refer to the list of Startup Program Managers here).
3. Contact Your Startup Program Manager
After submitting your quota increase request, it is recommended to contact the Startup Program Manager in your region to ensure your ticket is followed up and to receive prompt assistance.
Refer to the list of Startup Program Managers here.
Conclusion
Requesting a quota increase may be necessary to adapt your cloud resources to your growing needs. However, it is important to understand the payment terms and credit priority to avoid unexpected charges from your own funds. If in doubt, don't hesitate to reach out to your Startup Program Manager for guidance through every step of the process.