I just want to cancel my subscription i dont want the refund !!

Domains and Hosting
1

Please for god's sake help me cancel the domain subsciption, currently my payement " is being processed ". i dont want to send the extra informations to get my domain working, i just want to cancel it.

this website is full of bugs errors and there is so many tabs. i dont understand anything.

2

Hi Khalil,
Do you have the number of your assistance ticket? So that we can check with the Support.

Thanks and have a nice day
^JLam

3

Hey Jlam,

Thank you for you answer. Since i didnt give the additional informations ( like Identity card and filling the document ). I only have the purchase order which expires in a week ( 15 may ). So i thought maybe past that date it will automatically cancels itself, and wont need an assistance ticket.

Do you think i should despite that open an assistance ticket? or wait past that date?

Thanks again, have a wonderful day

4

Hello Jlam,

Thank you for your response, Since i didnt give the additional informations ( ID card, filling the document ), i only have the Purchase order. Which expires in a week ( 15 may ), so i thought that past that date it will cancel itself. And therefore, no need for an assistance ticket.

Do you think Despite this i should request an assistance ticket? or i just wait past that date?

Thank you again and have a wonderful day.

5

Hello again,
Can you specify the service you ordered?
Do you see the purchase order on your OVHcloud controll panel?

Thanks again, and have a nice day.
^JLam

6

Hello again,
I've checked with the team. Without additional informations concerning the order of a .tn domain name, the order will be cancelled by the registry. Automatic refund will be set up after cancellation by the registry, which may take a few days.

So you don't need to open an assistance ticket about your order.
Thanks and have a nice day.
^JLam

7

Thank you Jlam, you are the best man.