Installation de GLPI 11

system · October 31, 2025, 7:46am

Bonjour,

J'ai un soucis avec l'installation GLPI 11 sur mon hébergement mutualisé. J'ai bien réussi à lancer l'installation, mais au moment de choisir la base de données, je choisis celle existante (je n'en ai qu'une et elle est bien vide) mais ça bloque à l'étape d'après avec une erreur au moment de l'initialisation. Que puis-je faire pour régler ce problème ?

system · October 31, 2025, 8:45am

Si ça peut aider pour trouver le problème, voilà aussi le contenu des logs sur OVH.
Log SSH

[2025 Oct 30 16:36:01] Accepted password for unxpbuv from 2.12.103.89 port 37617 ssh2
[2025 Oct 30 16:36:01] pam_unix(sshd-customers:session): session opened for user unxpbuv by (uid=0)
[2025 Oct 30 16:37:02] pam_unix(sshd-customers:session): session closed for user unxpbuv
[2025 Oct 30 16:49:09] pam_unix(sshd-customers:session): session closed for user unxpbuv
[2025 Oct 30 16:49:12] pam_unix(sshd-customers:session): session closed for user unxpbuv

Log Error

[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: 173bd348d9f432e59b55fd077de2a455] [error] [client 207.154.197.113:0] [host chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: 963c911dba4bd7c40aca27a99fd8e2ad] [error] [client 178.128.207.138:0] [host www.chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: d4dea7efee709c5e252da3d066a44cef] [error] [client 207.154.212.47:0] [host www.chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:15:05 2025] [X-OVHRequest-Id: a2c12cd0db3209e842f1e63de20a7acb] [error] [client 164.92.244.132:0] [host chroniques-enyllion.enyllion.fr] AH01630: client denied by server configuration: /homez.144/unxpbuv/chroniques-enyllion/server-status
[Thu Oct 30 10:17:07 2025] [X-OVHRequest-Id: daee2a65aefa0b3d7c3c04081669179e] [error] [client 103.196.9.79:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:17:11 2025] [X-OVHRequest-Id: 683158261cf33cf19dd40d3681301165] [error] [client 104.164.173.115:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:17:20 2025] [X-OVHRequest-Id: 67eed012d876ebe9c5b46bcdd65e2427] [error] [client 103.196.9.79:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:21:49 2025] [X-OVHRequest-Id: fb781b849b0398f210437f80c90b5ab4] [error] [client 3.233.59.216:0] [host glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:21:51 2025] [X-OVHRequest-Id: 1ccbf2f26cfa7d4e0af9d55452783548] [error] [client 98.84.1.175:0] [host www.glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig
[Thu Oct 30 10:23:48 2025] [X-OVHRequest-Id: d22eea5d1049c242144f63f7cde2ab11] [error] [client 128.192.12.112:0] [host www.glpi.jbtest.ovh] AH01630: client denied by server configuration: /homez.144/unxpbuv/.ovhconfig

Log Web

91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:39 +0100] "GET / HTTP/1.1" 200 13244 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:41 +0100] "GET /lib/base.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 40118 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:41 +0100] "GET /css/support_parent.css HTTP/1.1" 200 13242 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:41 +0100] "GET /js/twint_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:44 +0100] "GET /lib/base.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 418823 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:44 +0100] "GET /lib/fuzzy.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 14064 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /js/common.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 17228 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /css_compiled/css_core_palettes.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 4019 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /css_compiled/css_glpi.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 78040 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /lib/tabler.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 119671 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /pics/favicon.ico HTTP/1.1" 200 4286 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 www.glpi.jbtest.ovh - [30/Oct/2025:18:36:47 +0100] "GET /js/lkk_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:15 +0100] "GET / HTTP/1.1" 200 13242 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:17 +0100] "GET /js/lkk_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /js/twint_ch.js HTTP/1.1" 404 85975 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/base.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 418823 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /js/common.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 17228 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/base.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 40118 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /css/support_parent.css HTTP/1.1" 200 13245 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/fuzzy.js?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 14064 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /lib/tabler.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 119671 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /css_compiled/css_glpi.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 78040 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /css_compiled/css_core_palettes.min.css?v=8a9d8ae1a9e954eadd496a9444f1bdd9ccbae0f9 HTTP/1.1" 200 4019 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"
91.84.86.2 glpi.jbtest.ovh - [30/Oct/2025:18:37:18 +0100] "GET /pics/favicon.ico HTTP/1.1" 200 4286 "-" "Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Mobile Safari/537.36"

system · October 31, 2025, 5:04pm

Bonjour,

Le mieux serait de voir avec le support de GLPI.

Cordialement, janus57

system · January 23, 2026, 8:40pm

Hello , avez vous trouvez solution ?
je suis coincé au meme endroit ,
Update ou install d'une nouvelle DB , ça coince instantanement à l'étape 3

fritz2cat · January 26, 2026, 10:17am

Bonjour,

Je vous répondrais volontiers la même chose. C'est du côté de GLPI que vous devez tenter de retrouver l'opération qui n'a pas été acceptée.

D'après la doc https://glpi-install.readthedocs.io/en/latest/prerequisites.html#webserver-configuration il semble prévu de pouvoir installer GLPI sur un "shared hosting" donc je dirais a priori que c'est possible chez OVH.

Je suis perturbé par cet écran:

Est-ce que vous arrivez bien à cette étape où vous devez indiquer le nom de la database ?