I have paid an invoice and they sent me a termination notice for a DNS zone. I want to keep my domain name and the videos on my site... moreover, it’s impossible to get the 1007!!
Hello @bs1931-ovh
Following the phone call you had with our technical services today, could you let me know if you would like additional information or a new call from us?
Unfortunately, your domain name was not renewed in time and was purchased by a third party.
The invoice paid on June 22 corresponds to the renewal of your web hosting but not to the domain name registration.
We suggest you choose another domain name or contact the new owner of the domain; we are sorry.
Best regards,
The OVHcloud support team
Check if your invoice actually includes the renewal of your domain?