App password for Outlook

Domains and Hosting
1

Outlook asks me for an app password to enter my email address.

How do I retrieve this password?

2

Hi @MarcM27

If Outlook keeps prompting you for a password, it’s usually because Microsoft applied a security patch that strengthens authentication.

If your account is Hosted Exchange or Email Pro, the solution is typically:

  1. Try the OVH webmail to confirm the password is correct.
  2. Add a key in the Windows registry. The fix is in this registry key to force the use of the correct authentication protocol.

Configuration for most OVH accounts:

  • Incoming server (IMAP): imap.mail.ovh.net (Port 993, SSL/TLS security)
  • Outgoing server (SMTP): smtp.mail.ovh.net (Port 587, STARTTLS security)
  • Username: Your full email address. This is a very common mistake when configuring from a mobile device.
  • Password: Your normal email password.

If your mail client is very old, you may need to look for an alternative, such as Thunderbird.

Let us know how it goes, cheers.
Sergio Turpín

3

Hello @MarcM27

Try with:

Reset the password via the OVH Manager: https://auth.eu.ovhcloud.com

Take the opportunity to set a stronger password:
(16 characters mixed: numbers, letters, uppercase, lowercase, plus _ - $ & !)

4

Hello

My account is email Pro. The configuration you mention does not work. I’m using a Mac TAHOE 26.6.1

Thank you for your help

5

Hello @MarcM27

First, I invite you to check whether the lockout threshold is active on your Email Pro platform; it can cause account lockouts in case of synchronization issues with a mail client. To disable it:

Step 1 of 4: Go to your client area, then to your Email Pro offer,
Step 2 of 4: Click "More" and choose the "Manage security policy" option,
Step 3 of 4: Replace the "10" in the lockout threshold with "0",
Step 4 of 4: Confirm the change.

Next, in the email accounts tab, you will be able to use the three dots to the right of your address to edit the password. If needed, here is an external link to help you set a strong password: https://www.cnil.fr/fr/generer-un-mot-de-passe-solide

Finally, to sync your address on Mail for Mac: https://docs.ovh.com/fr/emails-pro/configurer-email-pro-mail-macos/

For more info :

Astérix