Hi
I'm upset. I expected my new server for this morning and i'm still waiting, no info, just pending.
I must go to prod on this server... 3 years of work.
Not cool, really.
Regards
Hello @TheCodeGodfather
Create an Incident ticket:
Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket
then:
Call OVH customer service at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. there is less waiting.
Or on Twitter @ovh_support_fr or #OVHcloudsupport
The “delivery in 120 seconds” promise you see on the page isn’t a contractual guarantee; it’s an objective timeframe based on a highly automated provisioning process.
I’m not part of the OVHcloud staff, but sometimes manual order validation, provisioning issues, or the need for custom configuration can slow down delivery.
I see you’ve already explained the urgency and the cause in your ticket. That’s perfect. To reinforce your case, I suggest that if you don’t receive a response in the next few hours, as @Gaston mentioned, you call support. Sometimes a direct call can speed up the manual review of an order that’s already in the queue.
I hope they solve it soon and you can enjoy that RISE‑5, hang in there 
Sergio Turpín