Hello
This new thread follows an older one Problème d'affichage nextcloud après passage à PHP 8.5 - #43 par sturpin
To summarize, I had a Nextcloud instance that worked perfectly for about ten years on a professional OVH hosting, and its access menu has become inaccessible.
I first took the time to spin up a Nextcloud instance on my home Ubuntu‑Apache‑PHP‑MySQL server, and once it was functional I asked the community.
It turned out that Nextcloud cannot run on an OVH shared professional or personal hosting, that there are failed transfers only on HTTP/2 but not on HTTP/1.1, which never happened on OVH servers under Proxmox, Debian 12 or Debian 13, and that the issue therefore has to be investigated at OVH.
I opened a ticket with OVH, but I am not satisfied with the technician’s response, who recommends I contact a webmaster.
Is there a commercial contact I can address to request a resolution or a refund for my subscription?
Can you recommend an alternative hosting provider?
Best regards
Hi @GillesD15
Sometimes the server configuration for HTTP/2 (such as the number of concurrent requests) can clash with the way Nextcloud handles file transfers. That’s why it works on self‑hosted servers (Debian, Proxmox) but not in a shared environment.
Since your Nextcloud instance is broken on the shared hosting and support won’t help you, the most practical decision for your long‑term project is to migrate to a VPS. This way you regain control and avoid future issues of this kind.
Let us know, cheers.
Hello,
I recall highlighting PARTIAL_TRANSFER in HTTP/2 while it doesn’t occur on a dedicated Debian, but also not when we force the OVH shared server to communicate in HTTP/1.1 instead of HTTP/2.
There must therefore be something in the OVH configuration of Apache, or PHP, or more likely the nginx front ends, that causes these malfunctions.
Using your web disk space as a repository for NextCloud data is a bit borderline compared to the usage one might expect.
As @sturpin recommends, it would be more appropriate to use VPS services for this kind of use.
Thanks for your reply, but that’s not quite the same price. I need to think about it a bit.
First of all, thank you for your help and advice.
I got back in touch with OVH's technical and commercial services, who replied: that "after performing the necessary checks, OVH hosting is not designed to function as a cloud storage service such as Nextcloud".
Given the extra cost of a VPS and the maintenance overhead of an additional Ubuntu, I decided to host Nextcloud at home on a server with a second computer ready to take over in case of any issues with the server.
A big thank you to everyone.
Hi @GillesD15
I'm really glad to read that you've found a solution that fits what you need! Deciding to set up your own server at home with a backup machine is a very valid option, and it gives you total control that’s hard to get with shared hosting or even a VPS. Plus, you have the peace of mind that the hardware is yours and you can manage it however you like.
Cheers 
Small comments:
- Everything has a price, even what is free, even if it's just the time you spend, for example by using community solutions, free open‑source ones, or by entrusting data, information and services to the provider or contractor, or by having to invest in hardware, software/apps, maintain them and evolve them.
- Nextcloud was born, designed and therefore intended to allow total, direct, personal control of your data. It's like a digital safe and its data are not meant to leave the safe for third parties – in any case, as little as possible. So if you implement a Nextcloud, for strategic coherence, the "natural" solution is, of course, to install it on a "personal" server, and indeed deploying it on a private home server follows that logic.
- Don't forget that if your private Nextcloud server is at home, you remain dependent on your ISP (internet subscription, your box/router, your fiber link or other) and also more exposed in terms of security: e.g., intrusion via your Wi‑Fi, DDoS, viruses, hacks... or a home intrusion, worse in case of fire or flood, or simply a power outage... (if the usage is purely personal, family, why not, but if the usage is professional, collaborative with third parties, clients, partners, or with strategic apps, international,... this solution is probably not advisable)
- A good compromise is to choose a dedicated server at OVH that is fully dedicated to you, on which you install whatever you want (so your Nextcloud) and administer yourself (with the administration and virtualization tools, monitoring, software/apps, languages) that you choose while benefiting from the advantages of the data centre and OVH's infrastructure resources and services (IPs, hardware monitoring, scalability, DDoS protection, etc.)
Personally, I have been using an OVH dedicated server running Debian with Nextcloud for 10 years, with apps from the Nextcloud catalog and other free open‑source solutions that I customize to my private and professional needs.
Good evening and thank you for these comments, which I completely agree with. You propose a solution that makes perfect sense.
Best regards
Hello,
I would add that for the same price (+ an additional IP per VM) you install Proxmox, a VM with your NextCloud, and you get extra tools (the most important being the ability to take snapshots during the most critical moments of your VM … dist-upgrade, etc.).
Don’t be too generous with allocating your disk space… you might really “crack” for a second VM…