Hello, Sir,
We just received the order, but it hasn't arrived after 5 hours—what should we do?
Why is there such a long delay?
hello @rcartists
Create an Incident ticket:
Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket
Put this ticket number on this forum.
then:
Call OVH customer service at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. there is less waiting.
Or already now on Twitter @ovh_support_fr or #OVHcloudsupport
Hi @Gaston Sir,
I placed the order and made the payment; why is there such a delay?
The delivery time was stated as '120 seconds', so why is it delayed by 7 days?
Hello @rcartists
The delivery times indicated on the website are not binding for every case; they can be delayed for various reasons: stock shortages, manual order validation, etc.
Take a look at this page https://docs.ovhcloud.com/es/guides/account-and-service-management/managing-billing-payments-and-services/ovh-orders
Best regards,
Sergio Turpín
@sturpin Okay Sir