Hello,
You wrote on your website;
Traffic:500 Mbps bandwidth (burst 3 Gbps )unlimited
https://www.ovh.ie/dedicated_servers/hosting/1809do02.xml
I buy this server as a 3 Gbit. But it has 1 gbit network card.
Notice: I created ticket but anybody does not responding since 1 day. Your ticket system is very slow and disgrace.
Sincerely,
All I can comment on is the usefulness of their ticket system - and I strongly agree, it's a total disgrace. I had a ticket open for 7 days which I eventually just closed since no response was made. I've got two tickets open now since the 31st of October which also have no response on. No clue how a company can grow with such crappy service. I can only assume that as long as one has no problems you can happily continue using their services while wrongly thinking you are in the capable hands of a great company.
Their ticketing system is a joke, but their over-the-phone support is generally excellent. I'm guessing they treat tickets as non-critical, and that most customers (particularly those with larger contracts) probably use telephone support as their main contact channel with OVH.