Hello,
I can't find where to set the pre‑answer duration. It’s the length of the hold before the call enters the queue and therefore the phone rings.
I have configured the pre‑answer music correctly, but there’s no field to specify its duration.
Thank you.
Cyril
After testing and for your information, it is not possible to directly modify the pre‑hang duration (whereas it was possible before).
The duration is adjusted on the audio track of the file you download.
So, to change the pre‑hang duration, you need to adjust the length of the mp3 announcement.