For over 15 days I've been trying to resolve an issue; I've spoken with several representatives who all assured me they'd take care of it and get back to me, but I haven't received any response.
It seems there are serious problems with OVH support, so I'm trying my luck here.
In my services (see screenshot) I see a Zimbra service appearing.
Yet I no longer have any Zimbra in Webcloud; they've all been deleted.
I would like to delete this account because I'm now using another one, but I can't because it tells me there are still active services.
I've checked everything, there are no services left except this one in All Services.
If anyone has an idea, I'm keen to hear it..
Thanks in advance
Have a good day everyone
It was two Zimbra accounts subscribed with services.
One of them I had subscribed to only two weeks before the account transfer, and OVH refused to give me the free Zimbra service I was entitled to on the new account, claiming that I had changed accounts.
That borders on dishonesty.
In any case, I’m not willing to use Zimbra again, which still doesn’t seem fully ready and has bugs in the OVH manager.
Back to my problem: I called technical support again and spoke with Astrid, who I had already talked to at the start.
She confirmed the bug and also noted that the technical service has not responded for two weeks.
She assured me they would follow up and get back to me quickly. It’s been four days......
No doubt that subscribing to a new service would go much faster!
My advice, in case it helps, is not to just wait. Reply to the last email of the open ticket where Astrid confirmed the error, and give a summary of everything that has happened. Mention that you have already contacted them by phone and that the lack of resolution persists. If you see that it isn’t moving forward, you can ask for the case to be escalated to a supervisor. Sometimes, a message with a bit of "constructive pressure" helps prevent the ticket from being forgotten.
