I've been using an SP-32 server since Christmas with my PayPal and decided to change to a MC-64-OC server. So this morning I purchased an MC-64-OC server using the same PayPal that you have been taking money from for 4 or 5 months and it tells me that the payment needs to be validated.
It is now 12 hours later and this still has not happened.
Quite frankly I think it's pretty terrible that you do not have a weekend customer service at all, nor people working to verify these payments over the weekend.
I work during the week and only have an opportunity on the weekend to spend time on these things. It looks like I'll have to wait until Monday to use the server, and by that point I'll be working again, thanks.
I will stay around and use this server, but it does leave a bitter taste in my mouth. I am tempted to complain for false advertising that you say my server will be available in 120 seconds as it is 43200 seconds later and I'm still waiting.
You should make it right, OVH, if not for me, at least for others.
Hello @AustinB and @SeanH,
May I apologise for the delay in the delivery of your order.
When ordering a product, all orders are subject to a fraud check.
From time to time an order may be flagged for validation by our automated system for our customer security team.
This is to protect you as the customer and ensure all orders made are legitimately done so by yourself. Our validation team work Monday-Friday 9AM-6PM. When an order is pending manual validation, the payment has not yet been taken from your bank - instead it has only been authorised/is pending. Once an order has been processed it is only then that the time period will start.
If you would like to DM me your order number I will be able to expedite this for you.
Thanks
@Ollie
@Ollie I have now the same situation. What shouldI do? The clock is ticking and I can't access my products…
No-one is answering . I went to a different company who answered in seconds - I’d encourage you to claim your money back. I think this might be a scam
I would also recommend you check out a different hosting company. The support at OVH simply does not exist. I have ordered two servers from them in the last 3 months, neither were stuck on validation - they just took forever to get them working and simply ignored both my tickets and my forum posts.
I switched to Hetzner & reliablesite.net, who both provided a much better customer service environment than OVH but there are tons of other hosting options out there.
Yeah I am in the same boat as above and now have to wait till Monday to cancel and demand a refund… got fobbed off mid week with some weak ass and feeble excuse and still no dedi server after parting with over £100 I would expect at the very least to be able to speak to a customer service rep at the weekend. How retarded not having weekend support, if I had known this was a thing I would not of even ordered. If I had known how this company treats customers with literally no reply to any tickets the whole function might as well not even be there! Honestly don’t buy any thing from these scammers you don’t get what you pay for and I shall be reporting to trading standards for false advertising.
learn to wait and have some patience ovh is literally the best provider you we'll ever use or see price and hardware wise and I'm not even mentioning the network so be thankful for this low prices and wait you can always call the customer support tickets take time and thats how it is when you are dealing with big companies like ovh so stop whining
Can I get my server now? Yesterday I paid 900 kr for a dedicated game server, and I haven't got it yet. I'm pretty much dissatisfied with that, because I chose a server that was to be delivered after 120 seconds
I WANT MY SERVICE I HAVE PAID FOR! I AM VERY MAD RIGHT NOW @Ollie please give me my server or give me my money back
EXACT SAME PROBLEM RIGHT NOW. I NEED THE VPS RIGHT NOW OVH. Seems like the problem been here for a while. And you took my money from bank, CANT EVEN GO SOMEWHERE ELSE.
I am also facing same issue No-one is answering . I went to a different company who answered in seconds - I’d encourage you to claim your https://billspk.com/ money back. I think this might be a scam, If you know any solution please let me know.
Hi
The only way to solve it is by calling the OVH contact numbers, ignore all the previous answers (They are hidden Spam) very careful
Since skype they do not charge you fees, here I leave it below
OVH Customer Service
1-855-684-5463
Toll free
Did anyone get a response after calling the Toll Free number?
Facing same problem, I went to a different company who answered in seconds - I’d encourage you to claim your money back. I think this might be a scam, If you found any helpful https://authenticpick.com/best-running-boards-for-f150/ guide Please let me know!
Hello,
You don't need to worry about it. The orders are subject ti a fraud check. May be your order got flagged by the automatic system. Moreover, you can also contact the OVH through call. It will be a better option for you.
Don't Worry OVH is trusted company. You will get your thing. Good Luck.
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Hello,
You don’t need to worry about it. They are trusted website. The orders are subject ti a fraud check. May be your https://skyjellyfish.com.au order got flagged by the automatic system. Moreover, you can also contact the OVH through call. It will be a better option for you.
Don’t Worry OVH is trusted company. You will get your thing. Good Luck.
Yeah, you're right. One time i also got in same situation but later on they apologize and now i am happy user of them.