I requested that my services be reactivated (order No. 259129571), including the email service that my whole family uses and that I use for both nonprofit and professional purposes. I made the payment right away. My request dates back to Friday, September 25 at 06:45, and these services still have not been restored. Sure, it's been barely 24 hours, but I ended up not renewing the services because I fell victim to OVH phishing, receiving many emails warning me of the expiration of my services, so I stopped paying attention, and unfortunately one of those emails was a genuine one that I missed.
Could you please help me reactivate my services as quickly as possible?
Thank you for the instructions. I have submitted a new ticket, the third one. I also called the phone number, but options 1 and 2 direct me to creating a ticket, and the options 3 and 4 that I tried were unsuccessful. So there are only tickets left. OVH is unreachable, or at least they only speak the "Ticket" language.
I understand your frustration, but opening a new ticket for each inquiry is usually counterproductive instead of speeding up the process, it can fragment your case and cause agents to take longer to see the full history.
The most effective approach in your situation is to reply to the original ticket where you requested the reactivation, indicating that you have already paid and providing the order number. That way, the agent handling it will have all the information in a single thread and can prioritize the reactivation.
Hang in there, and I hope it gets resolved soon.
Sergio Turpín
instead of speeding up the process, it can fragment your case and cause agents to take longer to see the full history.