Recovering my emails from the suspension period

Hello!

I created ticket CS16767699 because my account was suspended on Friday 18/09 due to a payment delay (the card had expired for automatic payment and the received emails were in spam), and I therefore stopped receiving emails at my addresses linked to the hosting.

I would like to know if there is any possibility (even a paid one) to retrieve the emails that were received in those mailboxes during the suspension period (the last three days).

Thank you for your help!

Hi @KSIC

As far as I understand, retrieving emails received during the suspension period isn’t possible. When an email service associated with a hosting account is suspended due to non‑payment, incoming messages aren’t stored in a recoverable queue; they’re rejected outright by the server.

The sender would get a delivery error, but the message never reaches your mailbox.

Kind regards,
Sergio Turpín

Hello @KSIC `

As @sturpin points out, this is impossible :confused:
When you send an e‑mail to a suspended address, you receive an error message indicating that it does not exist.

Astérix