Server down and no reply from soyoustart

Hello, my server was unreachable and I called, opened support ticket. it has been 5 hours no one answered the call or replied to support ticket. My server is still offline.

Why the support is so much bad.

You can Google or Find the answer on YouTube sometime just need to do a little setting and the https://www.calvindudeportugal.com/ issue has been resolved, I have experienced it a lot. Don't rely on ticket always.