Service suspended since Friday

Bare Metal and VPS
1

Hello,

I am seeking your help regarding a case that has become very critical.

Invoice MA266513 (7,571.66 DH) corresponds to an annual renewal, whereas my VPS has always been renewed monthly. I never requested this change in periodicity.

I immediately opened a ticket. An OVH advisor temporarily reactivated my server and confirmed that the possibility of canceling the annual renewal and restoring monthly billing was under review.

Unfortunately, two days later, the server was suspended again for non-payment of the same invoice. Since then, despite multiple follow-ups, I have received no response.

I also received an email informing me that my VPS will be permanently deleted in a few days, while my ticket is still pending.

This server hosts the websites of several of my clients, which are currently unavailable. I simply request a temporary reactivation until my case is processed, to avoid permanent deletion and significant repercussions for my business.

If a member of the OVH team could prioritize reviewing the case related to invoice MA266513, I would be very grateful.

Thank you in advance for your help.

2

Hello @AbdelhakimF

I'm sorry for the inconvenience, do you have the ticket number?

Regards,
Sergio Turpín

3

Hello @AbdelhakimF

Create an Incident ticket:

OVH Manager > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. there is less waiting.

Or already now on Twitter @ovh_support_fr or #OVHcloudsupport

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4

Thank you @sturpin,

Yes here is the ticket number: CS16204082

5

Thanks @Gaston, yes I’ve already opened a ticket, but it’s about OVH Maric, and I don’t think the French customer service will be accessible to me.

6

Hello @AbdelhakimF,

I have restarted the relevant service, however, I have no timeline to announce.

We apologize for the inconvenience caused.

^FabL