Site suspension – invoice already paid?

Domains and Hosting
1

Hello, OVH tells me that I haven’t paid my invoice and threatens to suspend my hosting services within 14 days.

I switched my service payments to automatic three months ago and the last invoice was honoured, but the ancillary mail options remain, which I can’t either pay for or deactivate; inevitably, validating these options (whether canceling or paying) ends up redirecting to a 404 error page. Is there a solution?

2

Hello,

Are you sure it's an OVH email?

3

Hello @claire

Create an Incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. there is less waiting.

Or already now on Twitter @ovh_support_fr or #OVHcloudsupport

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4

Hello @claire

Feel free to let me know your ticket number if you have opened one and/or the domain name associated with your hosting :wink:

Astérix