"The installation request has been processed. Waiting for operation to complete ( 1 / 1 )" for hours. No movement.

Bare Metal and VPS
1

I have had the following:

"The installation request has been processed.
Waiting for operation to complete ( 1 / 1 )" for several hours now. I cannot access the server - the password provided no longer works, tried using the KVM and in recovery mode and the recovery mode password doesn't work.
I started renting literally 4-6 hours ago and I am so disappointed in this experience. There seems to be no support in sight on both Twitter/support pages. I had another cheaper server I was renting months ago that went completely fine.
Would I get my money back if I just cancelled this one and re-ordered?
2

Hello,

This usually happens when the server is unable to reboot during the installation process, requiring manual intervention. What is the server name/ID?

3

Hi,

yeah I assumed so. Server name is ns3121977.ip-51-68-36.eu

We have also opened a ticket on CS12221070

It should be on a different account since I'm sharing the server with a friend

4

Thanks, from what I see, some hardware was replaced. Please try starting an installation task again, it should work.

5

Thank you, can confirm. Thanks for yours and MaxR's (the support ticket agent) for the assistance.