The OVH agent is provoking me and not solving my problem and now ignoring me

Very long story but I need to report/file a complaint about an OVH agent and I can't find how I can't find any way to contact OVH phone is 24/7 busy no email to contact and now the agent ignoring me and I need to know how to contact anyone from OVH to solve my problem that now is taking 1 month and my problem is simple.

this is the ref of my ticket: CS6270728